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Notification logs help you:
  • Verify which push/email/SMS notifications were triggered.
  • See why a notification wasn’t sent (preferences, mute/DND, missing token).
  • Inspect provider responses to spot delivery patterns or failures.

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Turn logging on

  • In the CometChat Dashboard, go to Notifications → Logs and enable logging.
  • Logging stays active for 7 days, then auto-disables. Re-enable it any time.

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Retention timeline

Logs are kept for up to 14 days: 7 days while logging is active, plus 7 days after it stops. After that, they are permanently deleted.

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Coverage

  • Push providers: FCM, APNs, and custom providers.
  • Email providers: SendGrid and custom providers.
  • SMS providers: Twilio and custom providers.
  • Events: Push covers messages/replies (1:1 and group), edits/deletes/reactions, and group membership events. Email/SMS cover messages and replies (1:1 and group).

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Access and filtering

  • Dashboard: Browse recent logs and narrow by channel, event, user, or status.
  • API: Use the Get logs API with query parameters (event, medium, receiver, status, time window, provider) for deeper filtering. See the API explorer for the full list.